Medical billing isn’t the most fun, but for some companies, it’s a complete nightmare. This is especially true for billing operations around the world with a large number of medical practices who juggle claims. Difficulties in tracking these claims result in declined revenues for providers and medical practices.
As the UX lead on this project, I conducted and shadowed over 20+ medical billers that helped to inform the creation of a task management system with specific workflows to help optimize the tasks necessary to create fault-proof medical claims to be shared with health insurance companies.
The team and I gathered all of the insights from the research and contextual inquiry done in the discovery phase to help shape the design of the new billing platform. The impact of the new billing platform helped reduced faulty claims by 40% and increased earnings for our customers.
